• In two email messages sent internally this weekend, Palantir Technologies blamed Morgan Stanley for a “failure” that still left some employee and alumni shareholders unable to sell their shares when the company made its community debut previous Wednesday.
  • The dilemma stemmed from a glitch with Morgan Stanley’s trading system Shareworks.
  • In an unsigned electronic mail sent late in the night Sunday, Palantir claimed it had read from Morgan Stanley that the lender was in a “war area” all weekend performing to establish which shareholders ended up owed payment. 
  • A spokesperson for Shareworks at Morgan Stanley stated the situation was a “slowness” that “could have resulted in delayed logins into our system.”
  • Pay a visit to Company Insider’s homepage for far more stories.

Palantir put blame squarely on Morgan Stanley subsequent a glitch in the bank’s trading software Shareworks on Wednesday, in accordance two unsigned e-mail sent to “Palantirians” on Saturday and Sunday, which had been acquired by Enterprise Insider.

That glitch quickly prevented some personnel and alumni shareholders from advertising shares in the course of the tech firm’s direct listing.

Morgan Stanley “intends to ‘make persons whole’ who have been impacted by the Shareworks failure,” Palantir wrote in the electronic mail from Saturday.

“We have and will go on to put the body weight of the enterprise guiding guarding our hobbits and encouraging make sure Morgan Stanley is very good to its word,” that electronic mail reported, referring to employees with a reference to “Lord of the Rings.”

“The challenges that we encountered with Shareworks are incredibly frustrating. And when it was a thriving listing (we pulled off the around impossible in finding the firm outlined and out in considerably less than 6 months) it was blemished by Shareworks’ failure,” that email added.

A spokesperson for Palantir declined to comment on the email messages. 

A spokesperson for Shareworks by Morgan Stanley instructed Small business Insider that it had “skilled slowness that might have resulted in delayed logins into our program.”

Browse far more: Secretive Palantir Systems is preparing to go public. But behind the cloak-and-dagger impression, insiders and traders say, it truly is struggled to create a constant earnings product.

“At all times our phone centers ended up offered to execute trades. We will operate by means of any challenge that is brought to our notice and ensure that no worker will be deprived,” the spokesperson mentioned in a assertion last 7 days.

Palantir went public by way of a direct listing last 7 days as a substitute of a common original public supplying, which meant that shares were being bought specifically to the general public from existing shareholders like workers, founders, and enterprise capitalists.  These shareholders were subject to a lockup, which restricted them from marketing additional than 20% of their shares when the stock shown.

It’s unclear how quite a few shareholders were afflicted by the Shareworks glitch. 

The timing of gross sales was notably delicate in the Palantir immediate listing since of the instability of the price tag. Palantir opened its direct listing last week at $10 per share in advance of climbing to $11.41. But it closed out its opening working day at $9.47 for each share.

By midday Monday, the stock was trading just about $9 for every share, for a industry capitalization just beneath $15 billion. The company’s last personal valuation, from a undertaking funding spherical in 2015, was $20 billion.

In a 2nd memo on Sunday, Palantir shared a assertion from Morgan Stanley that claimed the financial institution experienced started finding shareholders who may have been impacted “to determine any payment because of,” including that it could take a couple of days for the bank to “critique and remediate in which appropriate.”

“We just received off an additional phone with Morgan Stanley this evening, including their senior management group. They shared with us that they have been in a war place doing work this weekend to process inquiries that have been submitted, assess each individual scenario, and start out to remediate problems,” Palantir wrote in the Sunday electronic mail.

“We all wish there just merely were not any challenges. And it carries on to be disheartening, but we hope this system assists to make improvements to the predicament,” the electronic mail stated.

Disclosure: Palantir Technologies CEO Alexander Karp is a member of Axel Springer’s shareholder committee. Axel Springer owns Insider Inc, Business Insider’s guardian enterprise.